Refund & Class Rescheduling Policy

Before registering for a course with CPR Classes California, please review the following policy carefully. By completing your enrollment, you confirm that you understand and accept these terms and conditions.

Registration Fees Are Non-Refundable

Every course registration is considered final once payment has been completed.

When you enroll, your seat is immediately reserved in the American Heart Association (AHA) training system under your name. Because this reservation is tied specifically to the registered participant, it cannot be transferred, reassigned, or reused by another individual.

For this reason, cancellations do not qualify for a refund, regardless of the circumstances.

Changing Your Scheduled Class

Standard Rescheduling

If you need to move your class to a different date or time, a $25 rescheduling fee will apply each time a change is requested.

Optional Reschedule Protection

During checkout, you may purchase Reschedule Protection for a one-time cost of $15.

This optional coverage provides the following benefits:

  • Reschedule your course up to two times without paying the standard $25 change fee.
  • Requests must be submitted before your scheduled class begins.
  • After the two complimentary changes have been used, any additional schedule changes will require the regular $25 fee.
  • Reschedule Protection cannot be added after registration and is not refundable.

Items That Cannot Be Refunded

Certain products and services become non-refundable immediately after purchase.

These include:

Online and Blended Learning Programs

This applies to all digital learning products, including:

  • HeartCode Complete
  • HeartCode Skills Sessions
  • Self-paced online courses
  • Blended learning programs
  • RQI (Resuscitation Quality Improvement) enrollments

Since online access is issued immediately and linked to the registered participant, these purchases cannot be canceled, transferred, or refunded.

Registrations That Have Already Been Rescheduled

Once your original registration has been moved to another class date, it is no longer eligible for a refund.

Rescheduling Fees

Both the $15 Reschedule Protection purchase and any $25 rescheduling fees paid are final and will not be refunded.

Missed Classes (No-Show Policy)

A participant is considered a No-Show if they fail to attend their scheduled course or skills session without notifying CPR Classes California before the class start time.

If a participant is marked as a No-Show:

  • The course registration will be forfeited.
  • No refund will be issued.
  • The registration cannot be reused for another class.

Because online learning access is assigned directly to the registered student, it cannot be reassigned to another participant after activation.

Life Saving Courses We Offer

ACLS

Advanced Cardiovascular Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Trusted Certification

PALS

Pediatric
Advanced Life
Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Trusted Certification

BLS

Basic Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Trusted Certification

Still Have Questions?

Our team is ready to help. We’ll get back to you soon.

Frequently Asked Questions

Why Can't I Receive a Refund?

Your registration reserves a dedicated seat in an official American Heart Association course. Since that reservation is assigned specifically to you and cannot be transferred to another student, all purchases are final.

ws you to change your class date up to two times without paying the normal $25 rescheduling fee, provided your request is made before your scheduled class begins.

If you do not attend your scheduled course and fail to contact us beforehand, your registration will be treated as a No-Show. Your registration fee will be forfeited and cannot be refunded.

A No-Show is any student who does not arrive for their scheduled class or skills evaluation and does not notify CPR Classes California before the course start time.

Unexpected situations can happen. Although refunds are not available, you may request to move your class before it begins. Any approved schedule changes will follow the terms of this policy.

Please contact us as soon as you notice the error. While we cannot cancel or refund completed registrations, we will review your situation and help you explore available rescheduling options.

To request a different class date, contact CPR Classes California before your scheduled session begins. Requests received after the class has started may be processed under the No-Show policy.

If you need assistance regarding your registration, scheduling options, or this policy, our team is happy to help.