FAQ

Frequently Asked Questions

Have questions? Our California FAQ page is here to help with clear, straightforward answers to the questions we hear most often.

What Courses Do You Offer?

We offer American Heart Association (AHA) certification courses, including Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), Heartsaver CPR AED, and First Aid. Our courses are designed for healthcare professionals, students, workplace teams, and anyone interested in learning life-saving skills.

Yes. After successfully completing all course requirements, you will receive an official American Heart Association (AHA) eCard that is accepted by employers, healthcare facilities, educational institutions, and licensing organizations throughout the United States.

CPR training is beneficial for healthcare providers, teachers, childcare professionals, fitness instructors, workplace employees, caregivers, coaches, and anyone who wants to be prepared to respond during a medical emergency.

American Heart Association certifications are valid for two years from the date they are issued. To keep your credentials current, you should complete a renewal course before your certification expires.

No. Many of our courses are designed for beginners with no medical background. Advanced courses such as ACLS and PALS are intended for healthcare professionals who manage or assist with emergency patient care.

How Does The Blended Learning Format Work?

Our blended learning format combines online coursework with an in-person skills evaluation. After completing the required online training, you will visit one of our skills testing locations, where you will complete your evaluation independently using voice-assisted manikins connected to a computer. The system provides real-time feedback throughout the assessment, allowing you to complete the required skills without an instructor present.

Yes. The online course can be completed at your own pace before scheduling your in-person skills evaluation.

Most skills evaluations can be completed in approximately 15 to 30 minutes, depending on the course and your pace.

Yes. You must successfully demonstrate the required CPR skills using our voice-assisted manikin system, which provides instant feedback to help ensure you meet American Heart Association performance standards.

Yes. If you complete the online coursework before your appointment, you can finish your skills evaluation and receive your certification the same day.

When Will I Receive My Certification?

After successfully completing both the online course and the in-person skills evaluation, your American Heart Association eCard will be issued electronically.

Your certification is provided as an official digital American Heart Association eCard that can be easily accessed and shared with employers or schools.

Yes. Employers and organizations that require American Heart Association certification generally accept our certifications. If your employer has specific requirements, we recommend confirming them before registering.

Yes. You may renew your certification before its expiration date to maintain continuous certification.

You don’t have to wait until your certification expires to refresh your skills. Many students choose to complete a renewal course early to stay confident and current with the latest American Heart Association guidelines.

How Do I Register For A Course?

Simply choose your preferred course, select a convenient training location, pick an available date and time, complete your registration online, and schedule your skills evaluation appointment.

Yes. Rescheduling is available in accordance with our scheduling policy. Please contact us if you need to make changes to your appointment.

If you arrive significantly after your scheduled appointment time, you may need to reschedule depending on availability.

Please bring a valid photo ID and proof that you completed the required online course, if applicable. Comfortable clothing is also recommended.

Yes. Many students complete multiple certifications during a single visit. As long as you complete the required online coursework beforehand and schedule your appointments accordingly, earning more than one certification in one day is often possible.

Do You Offer On-Site CPR Training For Businesses?

Yes. We provide on-site CPR and First Aid training for businesses, healthcare facilities, schools, community organizations, and other groups. Our instructors bring all required training equipment directly to your location.

We can accommodate both small and large groups. Contact us with your estimated number of participants, and we’ll help arrange a training session that fits your organization’s needs.

Yes. We can coordinate scheduling and training logistics to best fit your organization’s needs while following American Heart Association course requirements.

How Do I Access My Online Course After Registering?

After completing your registration, you’ll receive an email containing instructions and a link to access your online course. If you don’t see the email, check your spam or junk folder before contacting our support team.

Yes. The online coursework is compatible with most smartphones, tablets, laptops, and desktop computers, allowing you to study from the device that’s most convenient for you.

First, check your spam or junk folder. If you still can’t locate your course access email, contact our customer support team, and we’ll resend your course information.

Still Have Questions?

Our team is ready to help. We’ll get back to you soon.

What Our Students Say

Hear from Our Certified Professionals

Vanessa Rocha
1 day ago
Great experience, would definitely recommend and return!
Response from the owner:Vanessa, we’re thrilled you had a great experience and appreciate the recommendation. We look forward to welcoming you back and will keep working to make every visit excellent.
Well-run simulation, thorough and succinct. I felt like I had an instructor in there, that’s how good the simulation was. I learned a lot
Kaylee Olson
2 days ago
The process was super easy and quick!
Michael Babb
3 days ago
I was initially hesitant to use the Voice-Assisted Manikin (VAM) for the skills portion but it's always good to try new tech. The experience was awesome. The VAM provides real-time feedback on your performance, and probably a finer accuracy compared to an instructor observing and giving feedback. The process for booking with CPR VAM was easy. I booked on the weekend. Only few steps: 1) make a profile online before arriving. 2) an email provides the codes for entering the building and office. 3) log-in and start the exam 4) receive your ecard via email shortly after. Great experience and this tech is definitely the way to refine your skills and build more confidence. I highly recommend booking with CPR VAM, so give it a try!
Jordyn t
4 days ago
Super easy and although it’s self service, I felt guided and prepared through the whole process.
Response from the owner:Isabela, thank you for the five-star review. We’re happy the self-service experience felt easy and that our guidance helped you feel prepared throughout. We appreciate your feedback and look forward to serving you again.
Provided a great service, allowed for practice before and the building was nice and clean. Will return when I have to recert
Grace Quittner
5 days ago
Response from the owner:Grace, thank you for the five-star rating. We're delighted you had a positive experience and grateful for your support. Your feedback encourages our team and helps others find us. We look forward to serving you again.
Eric Sorensen
1 week ago
The directions and process was easy to follow although I had difficulty with the two person cpr. For some reason my hand position I had for the 60 was now not good enough. I was given directions and adjusted my position , I was then able to pass. I believe I was coming in on an angle And it was more the downward pressure I needed . Child cpr was easily completed Still all completed in 30 min. I like this much better than in a class!
Response from the owner:Eric, thank you for the detailed feedback. We’re glad the directions and process were clear and that the adjustment helped you pass the two person CPR. It’s great to hear child CPR went smoothly and you completed everything in about 30 minutes. We appreciate that this format worked better for you.
Brian Diregolo
1 week ago
Easy and painless! Easy access in a great location for the Livermore testing site and skills are smooth as long as you follow directions and do good CPR
Response from the owner:Brian, thank you for the great review. We are glad the Livermore location was convenient and that the skills session went smoothly when directions were followed and CPR was performed well. We appreciate your feedback and hope to assist you again.
Marite Avila
1 week ago
Thank you for making it so accessible and easy to get my certification!!
Response from the owner:Marite, we’re thrilled to hear the certification path felt clear and straightforward. It’s wonderful to know our process helped you achieve your credential. We appreciate you sharing this and look forward to supporting you again in the future.
Trevor Brasch
1 week ago
Response from the owner:Trevor, we appreciate you leaving a five-star review. Knowing you had a positive experience motivates our team, and we look forward to the chance to assist you again.
Sandi Nungaray
2 weeks ago
The online portion of the course involved videos and short quizzes that were easy to follow and fast to get through. The classroom portion was also fast! The virtual instructor provided valuable and timely performance feedback. Will definitely be returning for BLS renewal.
Response from the owner:Sandi, thank you for the great review. We’re pleased the online videos and quizzes were easy to follow and that the classroom portion was efficient. It’s wonderful to hear the virtual instructor’s performance feedback was timely and useful. We look forward to having you back for BLS renewal.
Kelly Heath
2 weeks ago
Done online study in about 4-5 hours; simple, easy and reviewed what is most important! Stress free skills in about half an hour. Ecard sent to me right there! Best experience in my 20 years for flow and stress free...worth the money.
Response from the owner:Kelly, thank you for the wonderful review. We’re delighted the online study and skills practice felt simple and stress free, and that you received your ecard promptly. Hearing it was the best experience in 20 years means a lot to our team. We appreciate you sharing this and are glad it was worthwhile.
Debra M
2 weeks ago
Response from the owner:Debra, thank you for the five-star rating. We are grateful for your support and pleased you chose us. Your feedback helps our team keep improving, and we hope to serve you again soon.
Aaron Forest
2 weeks ago
it was nice and simple and straight to the point.
Response from the owner:Aaron, we appreciate you sharing this feedback. It’s great to hear the straightforward approach worked well for you. We aim to keep things simple and useful, and your note encourages the team. Thanks for choosing us.
Heather Hernani
2 weeks ago
So fast and easy. I love the set up. And I love that. They are so quick to respond if you have any questions or need to reschedule. Definitely recommend this for all my fellow nurses or firefighters who need to renew
Response from the owner:Heather, thanks for the wonderful review. We’re pleased the process was fast and the setup made things simple for you. It means a lot to hear our team is quick to respond when questions or rescheduling come up. Thank you for recommending us to fellow nurses and firefighters.
anthony hanni
2 weeks ago
The mannequins can be a little challenging, but if this is not your first This is definitely the way to go. Jeff has been more than supportive. The staff’s great. The room is clean and you go at your own
Response from the owner:Anthony, thank you for the five-star review. We're glad Jeff and our team were supportive and that you found the room clean and the self-paced format helpful. We appreciate the note about the mannequins. We aim to provide realistic practice that challenges and prepares returning participants. Thanks for recommending us.
Nia Daniels
2 weeks ago
Response from the owner:Nia, thank you for the five-star review. Your support means a lot to our team, and we’re glad everything met your expectations. We look forward to serving you again soon.
Sage Perez
3 weeks ago
Response from the owner:Sage, thank you for the perfect rating. We’re thrilled you had a great experience and appreciate you choosing us. We look forward to serving you again.
Ann Knox
3 weeks ago
Easy in and easy out. Good feedback from the manikins.
Response from the owner:Ann, we’re pleased the whole process was smooth and the manikins gave clear, useful feedback. That kind of note really motivates our team. Thanks for sharing your experience.
Chalan Cooks
3 weeks ago
Response from the owner:Chalan, thank you for the five-star rating. We appreciate you taking the time to share your positive feedback. It means a lot to our team, and we hope to welcome you back soon.
Lupita Romero
3 weeks ago
It was a great experience. To the point, great system, and quick to receive your certificate.
Photo from customer review
Response from the owner:Lupita, thank you for the great feedback. We’re pleased the system was straightforward and that you received your certificate so quickly. Hearing this motivates our team to keep the experience focused and efficient. We look forward to helping you again.
Noe M
3 weeks ago

Life Saving Courses We Offer

ACLS

Advanced Cardiovascular Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

PALS

Pediatric
Advanced Life
Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

BLS

Basic Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification