FAQ

Frequently Asked Questions

Have questions? Our California FAQ page is here to help with clear, straightforward answers to the questions we hear most often.

What Courses Do You Offer?

We offer American Heart Association (AHA) certification courses, including Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS), Heartsaver CPR AED, and First Aid. Our courses are designed for healthcare professionals, students, workplace teams, and anyone interested in learning life-saving skills.

Yes. After successfully completing all course requirements, you will receive an official American Heart Association (AHA) eCard that is accepted by employers, healthcare facilities, educational institutions, and licensing organizations throughout the United States.

CPR training is beneficial for healthcare providers, teachers, childcare professionals, fitness instructors, workplace employees, caregivers, coaches, and anyone who wants to be prepared to respond during a medical emergency.

American Heart Association certifications are valid for two years from the date they are issued. To keep your credentials current, you should complete a renewal course before your certification expires.

No. Many of our courses are designed for beginners with no medical background. Advanced courses such as ACLS and PALS are intended for healthcare professionals who manage or assist with emergency patient care.

How Does The Blended Learning Format Work?

Our blended learning format combines online coursework with an in-person skills evaluation. After completing the required online training, you will visit one of our skills testing locations, where you will complete your evaluation independently using voice-assisted manikins connected to a computer. The system provides real-time feedback throughout the assessment, allowing you to complete the required skills without an instructor present.

Yes. The online course can be completed at your own pace before scheduling your in-person skills evaluation.

Most skills evaluations can be completed in approximately 15 to 30 minutes, depending on the course and your pace.

Yes. You must successfully demonstrate the required CPR skills using our voice-assisted manikin system, which provides instant feedback to help ensure you meet American Heart Association performance standards.

Yes. If you complete the online coursework before your appointment, you can finish your skills evaluation and receive your certification the same day.

When Will I Receive My Certification?

After successfully completing both the online course and the in-person skills evaluation, your American Heart Association eCard will be issued electronically.

Your certification is provided as an official digital American Heart Association eCard that can be easily accessed and shared with employers or schools.

Yes. Employers and organizations that require American Heart Association certification generally accept our certifications. If your employer has specific requirements, we recommend confirming them before registering.

Yes. You may renew your certification before its expiration date to maintain continuous certification.

You don’t have to wait until your certification expires to refresh your skills. Many students choose to complete a renewal course early to stay confident and current with the latest American Heart Association guidelines.

How Do I Register For A Course?

Simply choose your preferred course, select a convenient training location, pick an available date and time, complete your registration online, and schedule your skills evaluation appointment.

Yes. Rescheduling is available in accordance with our scheduling policy. Please contact us if you need to make changes to your appointment.

If you arrive significantly after your scheduled appointment time, you may need to reschedule depending on availability.

Please bring a valid photo ID and proof that you completed the required online course, if applicable. Comfortable clothing is also recommended.

Yes. Many students complete multiple certifications during a single visit. As long as you complete the required online coursework beforehand and schedule your appointments accordingly, earning more than one certification in one day is often possible.

Do You Offer On-Site CPR Training For Businesses?

Yes. We provide on-site CPR and First Aid training for businesses, healthcare facilities, schools, community organizations, and other groups. Our instructors bring all required training equipment directly to your location.

We can accommodate both small and large groups. Contact us with your estimated number of participants, and we’ll help arrange a training session that fits your organization’s needs.

Yes. We can coordinate scheduling and training logistics to best fit your organization’s needs while following American Heart Association course requirements.

How Do I Access My Online Course After Registering?

After completing your registration, you’ll receive an email containing instructions and a link to access your online course. If you don’t see the email, check your spam or junk folder before contacting our support team.

Yes. The online coursework is compatible with most smartphones, tablets, laptops, and desktop computers, allowing you to study from the device that’s most convenient for you.

First, check your spam or junk folder. If you still can’t locate your course access email, contact our customer support team, and we’ll resend your course information.

Still Have Questions?

Our team is ready to help. We’ll get back to you soon.

What Our Students Say

Hear from Our Certified Professionals

Sarah Briasco
13 hours ago
Kristen Causey
16 hours ago
Very easy to navigate through the learning modules and quizzes. Working with the mannequins was also super simple, not only with the video's that prepared you for exactly what it will look like to work with the mannequins, but then also the computer allowing practice sessions, before actually starting the testing. It also is nice to have as many attempts as needed, as getting the exact feel of breaths, especially on infants. Was nice as well.
aimen amin
2 days ago
Response from the owner:Thank you so much for the 5-star rating, Aimen! We’re thrilled you had a great experience and appreciate your support. We look forward to serving you again soon.
Rachel Hogan
4 days ago
HeartStart CPR is the best!
Response from the owner:Thank you so much, Rachel! We're thrilled to hear you think HeartStart CPR is the best. We appreciate your support and look forward to serving you again or helping anyone you refer.
Amy Rapp
4 days ago
Response from the owner:Thank you, Amy, for the wonderful 5-star rating! We're thrilled you had a great experience and appreciate your support. We look forward to welcoming you back soon.
Janice Lee
5 days ago
I am a return customer. Very satisfied with this training and personnel. The material is readily available and thorough. The skills portion is easily scheduled, conveniently located and efficient. I highly recommend this company.
Response from the owner:Thank you for returning and for your kind recommendation. We're thrilled our training, staff, and materials met your expectations and that scheduling and location were convenient for you. We appreciate your trust and are glad the skills portion was efficient. We look forward to serving you again.
Brenda Jimenez
5 days ago
Easy instructions to follow through in computer. Very clean environment. Mannequins work great.
marlena brownn
6 days ago
Easy to find and instructions were simple!
Response from the owner:Thank you for the great review, Marlena. We’re glad our location was easy to find and the instructions were simple to follow. We appreciate your feedback and look forward to serving you again.
Jessica
1 week ago
This credential experience was very easy and effortless. Would highly recommend for anyone needing re-certifications without the hassle!
Response from the owner:Thank you so much, Jessica! We're thrilled to hear the credentialing experience was easy and effortless, and we appreciate your recommendation. We look forward to helping you with future re-certifications.
Response from the owner:Thank you, Mariano, for the 5-star rating! We appreciate your support and are thrilled you had a great experience. We look forward to serving you again soon.
Giana Bilotta
1 week ago
Very easy to follow and super informative! So helpful and I learned a lot and gained a lot of confidence.
Samantha Kim
2 weeks ago
BLS AHA e-card approved! I appreciate the independence of the program. You work on your own through the online material and once completed get your skills tested through a machine (instructor not required/present) within an hour! The BLS AHA card is then provided via email right after you complete your skills independently at one of their facilities.
Response from the owner:Thank you, Samantha, for the great review! We’re glad you found the independent online program and the machine-verified skills testing convenient, and that you received your BLS AHA e-card quickly by email. It’s wonderful to know the process worked smoothly for you. We look forward to helping you or your colleagues with future certifications.
Kris Kline
2 weeks ago
Response from the owner:Thank you, Kris Kline, for the 5-star rating! We appreciate your support and are glad you had a great experience. We look forward to serving you again soon.
Josiah Mendoza
2 weeks ago
Such a great experience and very helpful instructions.
alicia bradbury
2 weeks ago
This my second time using this company and it’s so convenient and easy. I’ll keep using them for sure. Those group classes are the pits. This gives you a lot of feedback and as many attempts as you need to get it right. I will say that this time I ran into a mechanical issue with the infant bag mask but I called the phone number and the person on the other side was very helpful - she had access to the computer and could see what I was doing, and we got it done! Just wish they would add a little fan or a/c.
Photo from customer review
Response from the owner:Thank you for choosing us again and for the great review. I’m glad our team was able to walk you through the infant bag mask issue and that the service’s feedback and unlimited attempts were helpful. I apologize for the inconvenience with the equipment and appreciate you letting us know. We’ll pass your suggestion about adding a small fan or A/C to our operations team as we continue improving the experience.
Spammy Wammy
2 weeks ago
Honestly, I thought I was going to have such a hard time and struggle, but the virtual computer was actually pretty simple.
Photo from customer review
Response from the owner:Thank you for the great review! We're so glad the virtual computer was easier to use than you expected. Our team works to make the experience intuitive, and it's rewarding to hear it helped. If you ever need assistance or tips to get even more out of it, our support team is happy to help.
Very great service, super excited and it’s done fast and easy!!!
Photo from customer review
Response from the owner:Thank you so much for the wonderful review, Meep Meep Hayward. We're thrilled to hear our service was fast, easy, and exceeded your expectations. We appreciate your support and look forward to helping you again soon.
Patricia Garza
2 weeks ago
The online learning was great and self-paced so you could finish and start as needed. It doesn't need to be completed in one session which was helpful. The skills assessment with the mannikin was interesting but private and it was helpful having someone monitor and help when needed. It was challenging using the airbags. I never used them before, they take some practice to use, even though they looked easy to use. Overall a good experience and recommended training for anyone. High schools should provide this training as a requirement in addition to drivers training. I needed to renew for work purposes but hope I'll never have to use it.
Response from the owner:Thank you for taking the time to share your experience, Patricia. We’re glad the self-paced online course and the private manikin skills check made the training convenient and supportive. It’s common for first-time learners to find airbags challenging, and our instructors are always happy to provide extra practice and tips to build confidence. We appreciate your suggestion about high school requirements and are pleased the course met your work renewal needs, and we hope you never have to use these skills.
Kate Thayne
2 weeks ago
The process was so easy and I feel confident in my CPR abilities now!
Response from the owner:Thank you for the five-star review, Kate! We're thrilled the process was easy and that you feel confident in your CPR abilities. Our instructors aim to make training practical and approachable, and we appreciate you recognizing that. If you need a refresher or additional certifications in the future, we'd be happy to help.
C W
2 weeks ago
CPR VAM made getting my BLS renewal SO EASY!! I enjoyed the online modules and even learned a few life-saving tips that were not covered in the previous BLS classes I've taken. The email confirmations, instructions, and additional videos were very helpful. I will definitely be a return customer in 2 years when my BLS is up for renewal and I will recommend CPR VAM to all my healthcare friends! Thank you!
Response from the owner:Thank you so much for the fantastic review. We're thrilled our online modules, email confirmations, instructions, and videos made your BLS renewal easy and that you learned new life-saving tips. We appreciate you recommending CPR VAM to your healthcare friends and look forward to serving you again when your BLS is due in two years. Thanks again for choosing CPR VAM.
Holly Palmer
2 weeks ago
We used this CPR renewal program for the first time with our team of 21, and it exceeded our expectations! With four office locations and team members spread out, it can be challenging to coordinate CPR renewals. This program was the perfect solution. Everyone was able to complete the online portion at their own pace, then finish the in-office skills check whenever it fit our schedule, even between locations. Jeff was fantastic to work with and made the entire process smooth and stress-free. I highly recommend this program, especially for medical and dental offices. Trying to close the office early, cut back on patient hours, or ask your team to stay late for CPR training is never ideal. This was, without a doubt, the easiest and most efficient CPR renewal we've ever done and it's the only way we'll be renewing our certifications going forward! Thank you, Jeff, for making this such a great experience!
Mirantha Joyce
3 weeks ago
The testing was convenient and the additional instructions were very helpful! Highly recommend this for busy professionals who need to get certified or renew quickly and easily.
Darnell Nesbitt
3 weeks ago
Thank you. The mannequins actually work appreciate it.
Response from the owner:Thank you, Darnell. We're glad the mannequins are working well for you and that you're happy with them. We appreciate your feedback and your business and are here to help with any future needs.

Life Saving Courses We Offer

ACLS

Advanced Cardiovascular Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

PALS

Pediatric
Advanced Life
Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification

BLS

Basic Life Support

Online Learning

Flexible & self-paced;

Skills Only

Hands-on practice

AHA
Approved

Truster Certification